Background

Can you tell me about TimberTech and Crane Building Products?
TimberTech is a leader in the research, development and marketing of long-lasting, low-maintenance outdoor solutions. TimberTech is known for manufacturing the highest quality, most innovative alternative decking, railing and fencing solutions on the market.
TimberTech is a Crane Group Company. Our engineers have been developing low-maintenance outdoor solutions for Crane Group for over 60 years in vinyl siding, composite decking and railing as well as other applications. For more information, visit www.timbertech.com or www.cranegroup.com.
[back to top] Will FenceScape fade in color?
Yes. Most materials exposed to UV and weathering will fade. However, FenceScape is blended with high quality raw materials and UV-inhibiting pigments to minimize fade and produce a product consistent in color.
[back to top] How much does FenceScape cost?
Please contact a FenceScape dealer or contractor in your area for pricing. Go to Where to Buy for a list of professional dealers and contractors in your area, or call 1-800-307-7780.
[back to top] I am a professional installer, and I need additional information. What should I do?
Please contact us at 1-800-307-7780 to speak with a FenceScape representative.
[back to top] What is the purpose of the steel reinforced rail?
FenceScape's steel reinforced rail provides strength to prevent the potential creep experienced with temperature changes or long-term load. This patent-pending technology results in a fence with unparalleled strength and durability.
[back to top] Do FenceScape rails experience crowning?
Yes. Like wood rails, FenceScape's rail may have a slight crown. Be sure to install the rail crown up.
[back to top] What kind of steel is in the rail?
The expanded steel in the rail is galvanized.
[back to top] What is the benefit of using the rail bracket?
The benefit of using our color-matched, powder-coated rail bracket is simply ease of installation. Using the bracket provides an alternative to toe-screwing the rail between the posts, eliminating the need to pre-drill. Rail brackets also give increased structural stability.
[back to top] How does heat affect FenceScape?
The effect that heat has on FenceScape is similar to the effect it has on a wood fence. FenceScape was developed with reflective, inorganic pigments that minimize heat buildup.
[back to top] How does salt water affect FenceScape?
Saltwater climates are a perfect application for FenceScape products. Salt water will have no ill effects on FenceScape.
[back to top] Is FenceScape environmentally friendly?
Yes. Because FenceScape will not splinter, warp or fade the way wood does, it dramatically reduces the wasteful cycle of repair and replacement, and eliminates the frequent application of environmentally harmful paint, sealers and stains.

• FenceScape composite fencing is manufactured with recycled wood materials that would otherwise go into landfills. In addition, FenceScape is able to regrind scrap produced in our manufacturing facility.
• TimberTech recycles water during the manufacturing process.
• Unlike wood, FenceScape products are a one-time purchase for most homeowners; with a 25-year warranty.
• FenceScape does not require painting, staining or sealing.

For more information on our sustainability initiatives, visit our Sustainable Living page.
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Care and Cleaning

What do I do for scratches, nicks or cuts?
Scratches and nicks will weather to a similar match in 8-10 weeks; the time frame will vary based on exposure and climate. Surface scratches on the fence boards, rail and the 5-1/4" x 5-1/4" post may be repaired by applying heat to the surface. This can blend the damaged surface area back in by encapsulating the wood fiber and resin back together. This can be performed with a soldering iron such as the LSP-25 manufactured by Wall Lenk Corporation which is a cordless butane powered soldering iron. The LSP-25 retails for approximately $15 and is readily available at most building supply and hardware stores. Standard soldering irons will work as well. Best practice would be to experiment on a piece of scrap material to determine the best heat range as every soldering iron will vary. A rounded tip design will work the best to blend the scratched material back in.

Minwax® Wood Finish™ Stain Markers in an Early American color enable touchups of FenceScape’s steel reinforced rail, fence boards, posts and post covers. Simply apply the marker to the damaged area and wipe off any access wood finish. It dries to a nice color comparable to the FenceScape Mountain Cedar finish.
[back to top] Can I paint FenceScape?
TimberTech does not recommend painting, staining or sealing and cannot guarantee the performance of anything applied to the product. Painting and staining takes away from the low-maintenance benefits of FenceScape, and once FenceScape is painted, stained or sealed, subsequent applications will be necessary to maintain appearance.

However, if you choose to do so, contact your FenceScape dealer or a local paint supplier. Stains and sealers that are recommended for use with FenceScape are:

• Cabot Clear Solution-Oil Based (www.cabotstain.com)
• Cabot Australian Timber Oil (www.cabotstain.com)
• Weatherall UV Guard Deck and Fence Coating (www.weatherall.com)
• SunFrog Composite Deck Stain Guard Finish (www.SunFrog.com)

Wait approximately 8-10 weeks or until FenceScape has completed its weathering process before painting or staining. Clean your fence surface prior to applying paint or stain. Never paint or stain over surfaces that may contain dirt or mildew. Best results will be obtained when using a high-quality paint or solid color stain. Always apply paints and sealers in accordance with the manufacturer's application instructions.
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Installation

What is the maximum span of FenceScape?
FenceScape support rails are designed for a maximum span of 8' center-to-center of the posts.
[back to top] Should I set the post and post cover in the ground?
Yes. We recommend that you do so. Please refer to FenceScape’s Installation and Maintenance Guide for directions on how to set FenceScape posts and post covers.
[back to top] Can I use FenceScape with a new or existing wood sub-structure?
Yes. FenceScape posts and post covers may be used in conjunction with a new or existing sub-structure. This is a great solution if you have existing 4x4 posts set that are in good conditions. It also gives you the ability to mix and match components. FenceScape does not warranty product failure due to a failed sub-structure or anything that does not properly secure FenceScape. Be sure to consult your local building codes.
[back to top] Can I use a router on FenceScape?
Yes. FenceScape fence boards will route just like wood. Routing of the FenceScape rail is not recommended due to the embedded steel core.
[back to top] Can I use glue or caulk?
Glue or caulk is not required or recommended to be used with FenceScape products. However, FenceScape decorative post caps may be secured with stainless steel finish nails or exterior caulk.
[back to top] Can I build gates with FenceScape?
Yes. Gates are easily achieved with FenceScape components. Consult FenceScape’s Installation & Maintenance Guide for complete instructions.
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